Customer Support

We are here to ensure your charging experience is as smooth as possible, you will see our instruction videos and a feedback form.

For urgent assistance at a charge point: Call 07541 485653

For any other enquires check the FAQs below or complete the contact form

    Elektra

    Your questions answered

    How much is your charging?

    We have a flat transparent rate of £80p per kW regardless of site – enabling you to know how much you are paying at every site.

    Where are your chargers?

    We are constantly opening new sites throughout the UK – check the app or the click here to see our map of live and in progress charging sites.

    What speed is your charging?

    We use two key charger types – ultra fast 300kW and fast charging 50kW chargers. We choose the charging speed on the location – where you potentially spend longer and have more facilities, 50kW will get you a great charge in about 40 minutes. For busier or sites closer to M and A roads we use 300kw chargers, 25%-80% charge in approx. 20 minutes.

    How do I charge?

    See our videos to show you how to start, pay for and stop a charge.

    When will you have stations close to me?

    We are constantly opening new sites throughout the UK – check the in app map or click here to show our newest locations

    Elektra